1 reviews | Active since Sept 2012
Wake up Truworths
I went shopping with my daughter and 2 granddaughters at Truworhts for special dresses for a wedding.<br> Whilst there the music was so loud that you can not here a word and you just want to run away.<br> I thought it was just me but even my granddaughters covered their ears.<br> <br> When i want to pay I was so embarrass by the fact that Truworths had decide to close my account after 30 years shopping with them. The accounts department was not interested to activate my account again I MUST FILL IN ALL NEW FORMS AND HEAVEN KNOWS WHAT. <br> They didnt send a notice or email and their story is because I didnt buy for 2 years. <br> Whilst standing in a long (more than 15 customers) in the queue 90% complain about the music and even ask them to put it softer with no result. <br> And believe me it was not music that you can listen at it was wrap and words I dont want my granddaughter to hear.<br> I am extremely disappointed.<br> <br> I shop with Edgars, foschini and other stores and never had this problem.<br> At Foschini i didnt buy for 3 years and I never had this kind of attitude.<br> <br> Needles to say I will never go into Truworths again THEY DONT CARE FOR THE CUSTOMERS THAT SUPPORT THEM FOR 30 YEARS.
At Truworths, we pride ourselves on providing our customers with a visually appealing and exciting shopping experience, where they can be assisted by energetic, committed people.
We therefore, escalated this matter to the relevant Store Manager to address your concerns. We were informed that whilst the manager always tries to keep their music at moderate level, she understands your concerns and has advised that she will address this matter with all store staff.
We believe that she has been in contact with you and has apologized to you regarding this matter.
We acknowledge your frustration pertaining to the closure of your account however wish to confirm that as the last activity on the account was on 26 February 2012, communication was sent to the last known address on your account informing you that the account would be closed if not used.
We thank you for the feedback you provided us in this regard and hope that you would consider re-applying for an account with us.
Yours sincerely,
Lynn
At Truworths, we pride ourselves on providing our customers with a visually appealing and exciting shopping experience, where they can be assisted by energetic, committed people.
We therefore, escalated this matter to the relevant Store Manager to address your concerns. We were informed that whilst the manager always tries to keep their music at moderate level, she understands your concerns and has advised that she will address this matter with all store staff.
We believe that she has been in contact with you and has apologized to you regarding this matter.
We acknowledge your frustration pertaining to the closure of your account however wish to confirm that as the last activity on the account was on 26 February 2012, communication was sent to the last known address on your account informing you that the account would be closed if not used.
We thank you for the feedback you provided us in this regard and hope that you would consider re-applying for an account with us.
Yours sincerely,
Lynn