SS
Star S
1 reviews | Active since Feb 2015
17 Jan 2016, 16:04
Waiting on closed account letter
I am extremely upset as I have spoken to two call centre agents. I requested a letter to confirm my account is closed they both ensured me I will receive the email within 2 business days ,however it is 1 week later and I have received nothing. I want the closed account letter immediately!!!
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Truworths's replyOfficial
18 Jan 2016, 14:07Hello brownsarah42,
Thank you for allowing us the opportunity to attend to this matter for you.
We were concerned to read of your experience and wish to convey our sincerest apologies in this regard. We have brought your concerns to the attention of the relevant Call Centre management team to investigate and address.
As we were unable to reach you on the number provided in your post, we have sent you and email and attached the requested letter.
Whilst we regret that you have decided to close your account with us, we hope that we can continue our relationship we have established with you over the years by retaining you as a cash customer.
Your patronage is important to us. Should you require any assistance in future please feel free contact us on *** or via email at ***.
Yours sincerely,
Lynn
Thank you for allowing us the opportunity to attend to this matter for you.
We were concerned to read of your experience and wish to convey our sincerest apologies in this regard. We have brought your concerns to the attention of the relevant Call Centre management team to investigate and address.
As we were unable to reach you on the number provided in your post, we have sent you and email and attached the requested letter.
Whilst we regret that you have decided to close your account with us, we hope that we can continue our relationship we have established with you over the years by retaining you as a cash customer.
Your patronage is important to us. Should you require any assistance in future please feel free contact us on *** or via email at ***.
Yours sincerely,
Lynn
Truworths's reply18 Jan 2016, 14:07
Official
Hello brownsarah42,
Thank you for allowing us the opportunity to attend to this matter for you.
We were concerned to read of your experience and wish to convey our sincerest apologies in this regard. We have brought your concerns to the attention of the relevant Call Centre management team to investigate and address.
As we were unable to reach you on the number provided in your post, we have sent you and email and attached the requested letter.
Whilst we regret that you have decided to close your account with us, we hope that we can continue our relationship we have established with you over the years by retaining you as a cash customer.
Your patronage is important to us. Should you require any assistance in future please feel free contact us on *** or via email at ***.
Yours sincerely,
Lynn
Thank you for allowing us the opportunity to attend to this matter for you.
We were concerned to read of your experience and wish to convey our sincerest apologies in this regard. We have brought your concerns to the attention of the relevant Call Centre management team to investigate and address.
As we were unable to reach you on the number provided in your post, we have sent you and email and attached the requested letter.
Whilst we regret that you have decided to close your account with us, we hope that we can continue our relationship we have established with you over the years by retaining you as a cash customer.
Your patronage is important to us. Should you require any assistance in future please feel free contact us on *** or via email at ***.
Yours sincerely,
Lynn