Waiting in line for longer than an hour.

Truworths middelburg mall Mpumalanga is the worse. Image standing in line for almost an hour. The manager doesn’t communicate anything. Doesn’t tell the customers the system is slow he is just moving up and down. Next thing you know I request a permission letter so my mom can purchase in a different province they tell me they don’t have copies and they are going to try print. I mean do they not plan? Also I had to wait another one hour and my mom in a different province is also waiting on them to send.

The manager at the other branch even said this is showing from their side. You need to do better