cA
cherilee A
1 reviews | Active since Nov 2015
11 Feb 2020, 17:12
Waiting almost 2 weeks on my online order
I placed an order o***4 on the 31st January,it is the 11th February today and my order still shows processing. One item was rejected which I was not even notified of by any means ,when I logged into my profile I saw it was rejected. This is not the first time truworths takes more than almost two weeks to deliver my order and I find that pathetic to a point where I just want to cancel my order . What is up with your guys way of doing things . You want to be top class then act accordingly this is unacceptable
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Truworths's replyOfficial
12 Feb 2020, 09:10Thank you for bringing your experience with our Online Shopping to our attention.
We completely understand your frustration regarding your experience and wish to convey our sincerest apologies for any inconvenience caused in this regard.
We are working on various ways to increase the stock available to avoid disappointing customers in the future. We would be happy to source the items that you were looking for, using our Fashion delivery system which currently has more styles available.
Please note that due to the backlog at RTT order is currently with the courier. We regret any frustration and inconveniences caused as a result of this matter and once again we sincerely apologise for your experience.
Yours in service,
Truworths Online team
We completely understand your frustration regarding your experience and wish to convey our sincerest apologies for any inconvenience caused in this regard.
We are working on various ways to increase the stock available to avoid disappointing customers in the future. We would be happy to source the items that you were looking for, using our Fashion delivery system which currently has more styles available.
Please note that due to the backlog at RTT order is currently with the courier. We regret any frustration and inconveniences caused as a result of this matter and once again we sincerely apologise for your experience.
Yours in service,
Truworths Online team
Truworths's reply12 Feb 2020, 09:10
Official
Thank you for bringing your experience with our Online Shopping to our attention.
We completely understand your frustration regarding your experience and wish to convey our sincerest apologies for any inconvenience caused in this regard.
We are working on various ways to increase the stock available to avoid disappointing customers in the future. We would be happy to source the items that you were looking for, using our Fashion delivery system which currently has more styles available.
Please note that due to the backlog at RTT order is currently with the courier. We regret any frustration and inconveniences caused as a result of this matter and once again we sincerely apologise for your experience.
Yours in service,
Truworths Online team
We completely understand your frustration regarding your experience and wish to convey our sincerest apologies for any inconvenience caused in this regard.
We are working on various ways to increase the stock available to avoid disappointing customers in the future. We would be happy to source the items that you were looking for, using our Fashion delivery system which currently has more styles available.
Please note that due to the backlog at RTT order is currently with the courier. We regret any frustration and inconveniences caused as a result of this matter and once again we sincerely apologise for your experience.
Yours in service,
Truworths Online team