VVM and Truworths ****.Lack of communication and no ownership.

My Truworths account was handed over to VVM i made arrangements with VVM to payoff my debts,which i did.

So my issue with regards to this matter is that,i was given a settlement amount to payoff my debts by VVM in September 2019.I was given a settlement amount of R1683.00 which i paid on the 20th of September 2019.And they confirmed and indeed i honoured my commitment.

And I mistakenly forgot to deactivate the stop order, of which another R1683.00 was debited from my account on the 20th October 2019. I was advised by Prudence one of Vvm staff members to go to Truworths to ask/request for a refund which I was paid back, however it was less than what I have deposited.I was only given R921.70 and i was advised by Truworths to go back to VVM for the refund of the the remaining balance of R761.20.

I then made numerous calls to VVM and also send numerous emails to VVM and they say the money is with Truworths after months of follow-ups and promises of refund from them(VVM).

My biggest concern is that there is no formal communication from Truworths and VVM showing that they are in the process of resolving my matter.I feel so dissapointed that big companies like this treats their customers like this.

I want my R721 as this is not their money(Truworths and VVM).I was harrased and reminded every month to pay my debt,which i did but when is their time to pay me back they play the blaming game?

Please Truworths advise as to what needs to be done in order for me to get my moey back.I have Numerous emails showing that i have been played in the name of Truworths from VVM.

Im fed-up.Plese resolve this matter.