1 reviews | Active since Jul 2017
Vuil klere verkoop deur Truworths
Ek het n rok by Truworths Vbg gekoop, wat ek slegs in die winkel aangepas het, ek het die rok gladnie aangetrek nie en het n ander rok toe vir my funksie gekry... Toe ek die rok wil teruggee toe merk hulle op dat die rok bruin strepe op het, wat gladnie my skuld is nie, want die rok het so uit hulle winkel uit gegaan... Dit is uiterse swak diens om vir n klient te se hulle kan nie die rok omruil omdat hy n bruin streep ophet, as hulle daai rok so uit die winkel uit laat gaan het nie... Truworths se personeel moet oplet as mense in die winkel klere aanpas en die klere vuilvat, dat hulle vir n klient se die kledingstuk sal ons nie kan omruil want hy is nie skoon nie... Ek sal nie maklik weer besigheid doen by Truworths vbg nie, net omdat ek met n rok gaan sit wat ek nie wil dra nie en dan verkoop hulle dit so, sonder om te kyk of die klere in goeie kondissie uit hulle winkel uit gaan....
Thank you for your post and affording us the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
When an item however is not returned in the same condition as when it was purchased, we unfortunately cannot authorize an exchange or a credit, as the request does not comply with the terms and conditions of our Returns Policy.
We can certainly understand your upset at not being able to get the respective dress credited, however trust that you will be able to accept our stance in this regard.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
When an item however is not returned in the same condition as when it was purchased, we unfortunately cannot authorize an exchange or a credit, as the request does not comply with the terms and conditions of our Returns Policy.
We can certainly understand your upset at not being able to get the respective dress credited, however trust that you will be able to accept our stance in this regard.
Kind regards,
Truworths Online Team