1 reviews | Active since Aug 2011
vouchers
Good day<br> I had opened an account and was not given any vouchers. I requested for a limit increase on condition that I am given vouchers also specifying that if the vouchers can not be given truworths should not bother increasing limit, which they did anyway. I have contacted truworths , I recorded all the calls as well with no correspondence as to whether they want me to pay up and close truworths account or if they going to issue the vouchers cos it doesn't make business sense if thy tell me to close and reopen account after 3 months I was told I will receive correspondence via email as I can not take calls during working g hours. I might lose my job and not be able to pay the account then. Please communicate via email as the contact centre is absolutely hopeless with customer retainment. something I specialise in. the reponse to this complaint will be made public. my email [Email Removed] Regards
Thank you for your post.
We have investigated your concerns and can confirm that there was no in-store promotion at the time of your application; therefore your account did not qualify for fashion vouchers.
According to our records, the initial credit limit increase was consented by you following your call to our contact centre on 16 July 2015. Further to this, the email sent on 28 November, which contained your proof of income documentation, was sent to an email address used for sole purpose of obtaining documents thus no replies are sent from this email address.
We can verify that we have emailed you in this regard and trust that we will be able to amicably resolve this matter upon receipt of your reply.
Should you have any further enquiries, please contact us via email on ***.
Yours sincerely,
Lynn
Thank you for your post.
We have investigated your concerns and can confirm that there was no in-store promotion at the time of your application; therefore your account did not qualify for fashion vouchers.
According to our records, the initial credit limit increase was consented by you following your call to our contact centre on 16 July 2015. Further to this, the email sent on 28 November, which contained your proof of income documentation, was sent to an email address used for sole purpose of obtaining documents thus no replies are sent from this email address.
We can verify that we have emailed you in this regard and trust that we will be able to amicably resolve this matter upon receipt of your reply.
Should you have any further enquiries, please contact us via email on ***.
Yours sincerely,
Lynn