AC
ABIGAIL C
1 reviews | Active since Jan 2013
05 Jun 2017, 10:01
VOUCHER PROBLEMS
<p>I received an sms from truworths when i got to the till the lady told me that they dont understand the sms and that there is no voucher no therefor i can not get my R200 off from the purchased that i made. I am not happy with this and i will no longer be buying from truworths i will just pay my account off. Sms doesnt even make sense.</p> <p>spend R500 at truworths and get a R200 off.R1000 voucher on your next purchase before 11 june.</p> <p>If you want me to still visit your shops please give me my R200 off. DONT CALL ME TO EXPLAIN ANYTHING CALL ME IF YOU GONNA GIVE ME THE R200 OFF FROM MY PURCHASED THAT IVE MADE ON FRIDAY.02 JUNE 2017.</p>
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Truworths's replyOfficial
13 Jun 2017, 13:38Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration, and would like to advise that as you made a qualifying purchase of R500.00 on 02 June, you received a voucher of R200.00 off your next purchase of R1000.00 before or on 11 June 2017.
We confirm that a confirmation SMS was sent to you the following day with the voucher details. As no qualifying purchase was made on your account to redeem this voucher, we regret that the voucher has expired and we are unable to reinstate previously expired vouchers.
We tried to contact you, but regrettably didn’t reach you; however wish to sincerely apologize for any inconvenience caused as a result of this matter. Please feel free to contact us on *** or via email to *** should you have any other inquiries, comments or suggestions and we will gladly assist.
Kindest regards,
Truworths Online Team
Best regards,
Truworths's reply13 Jun 2017, 13:38
Official
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration, and would like to advise that as you made a qualifying purchase of R500.00 on 02 June, you received a voucher of R200.00 off your next purchase of R1000.00 before or on 11 June 2017.
We confirm that a confirmation SMS was sent to you the following day with the voucher details. As no qualifying purchase was made on your account to redeem this voucher, we regret that the voucher has expired and we are unable to reinstate previously expired vouchers.
We tried to contact you, but regrettably didn’t reach you; however wish to sincerely apologize for any inconvenience caused as a result of this matter. Please feel free to contact us on *** or via email to *** should you have any other inquiries, comments or suggestions and we will gladly assist.
Kindest regards,
Truworths Online Team
Best regards,