1 reviews | Active since Oct 2016
Voucher
<p>I had to exchange a cap that was not on sale and used my voucher before on it when doing the exchanged an received the voucher back and was charged full price and the lady told the cashier helping me she cant use it now... thinking its another one of those slip discounts only to realise at home I paid the full price and discount on the slip to re-use and will expire soon what a waste of my time buying something to use it and not actually taking it off my statement. To the lady helping the guy maybe his training but next time explain what u doing I am the one you helping after all. Now I must buy again to use it . ******* . Truworths cape town.</p>
We thank you for your post and affording us the opportunity to clarify your concerns.
Whilst we acknowledge that our Fashion Vouchers can only be redeemed on a single qualifying purchase, we believe that the store could have handled this matter in a more appropriate manner and have raised your concerns with the manager of the store.
We can confirm that one of our consultants has contacted you to discuss your concerns and was able to resolve this matter for you.
Please feel free to contact us on *** or via email to *** and we will gladly assist.
Kind regards,
Truworths Online Team
We thank you for your post and affording us the opportunity to clarify your concerns.
Whilst we acknowledge that our Fashion Vouchers can only be redeemed on a single qualifying purchase, we believe that the store could have handled this matter in a more appropriate manner and have raised your concerns with the manager of the store.
We can confirm that one of our consultants has contacted you to discuss your concerns and was able to resolve this matter for you.
Please feel free to contact us on *** or via email to *** and we will gladly assist.
Kind regards,
Truworths Online Team
