1 reviews | Active since Feb 2015
Very Very Bad Service
After enquiring about an online delivery which took 1month,with no response or feedback, finally a delivery came 1 of the items order and not both, then I have been told that the 1item has been cancelled athough it has been already charged to my account,the 1delivered item was not correct size, so I opted to do in store exchange, of which also my size was not available, I have asked the store to order for me the proper size for item, I also included delivery fees, of which I have been told that it takes max 5 days for delivery, today is the 8thday, and its the 2nd time that the sales person just telling me its not there yet, for what do I pay extra,to me I believe its for the delivery date , I was also been told today by greenacres manager that I will receive an sms today proving me the status of the delivery, but up till now NOthinG,I am very upset with the servicenit seems that Truworths does not put their customers interest 1st.
Thank you for bringing your experience to our attention and allowing us to provide you with feedback.
We acknowledge your frustration regarding this matter, and therefore wish to sincerely apologize to you for any inconvenience you may have experienced as a result of this.
We conducted an enquiry and established that the delay was caused on the side of our couriers. We assure you that the matter has been addressed to ensure that this remains an isolated incident and are pleased to confirm that all your orders had in the interim been delivered to you.
As a gesture of good will, the delivery fee will be waivered from your account and we believe that you had been contacted by our customer service consultant who apologized for the service you received and for the inconvenience and frustration caused as a result of this matter.
We hope that this incident will not discourage you from supporting us in the future. Please feel free to contact us on *** or e-mail *** if you have any further queries or concerns.
Yours sincerely
Lynn
Thank you for bringing your experience to our attention and allowing us to provide you with feedback.
We acknowledge your frustration regarding this matter, and therefore wish to sincerely apologize to you for any inconvenience you may have experienced as a result of this.
We conducted an enquiry and established that the delay was caused on the side of our couriers. We assure you that the matter has been addressed to ensure that this remains an isolated incident and are pleased to confirm that all your orders had in the interim been delivered to you.
As a gesture of good will, the delivery fee will be waivered from your account and we believe that you had been contacted by our customer service consultant who apologized for the service you received and for the inconvenience and frustration caused as a result of this matter.
We hope that this incident will not discourage you from supporting us in the future. Please feel free to contact us on *** or e-mail *** if you have any further queries or concerns.
Yours sincerely
Lynn