RS
Reeya S
1 reviews | Active since Feb 2015
09 Feb 2015, 14:13
VERY VERY ANGRY CUSTOMER
I BOUGHT A POLICE WATCH FOR MY BOYFRIEND FOR VDAY - R1699.00 , BECAUSE THE BAND WAS SQUEAKY I WENT TO EXCHANGE FOR ANOTHER POLICE WATCH FOR THE EXACT SAME PRICE - R1699.00<br> <br> IT WAS A MERE EXCHANGE, THE CASHIER DID A REFUND ON MY ACCOUNT FOR THE WATCH , THEN STATES THAT I NEED TO PAY A DIFFERENCE TO TAKE THE OTHER WATCH AS I DO NOT HAVE A CREDIT LIMIT, I WAS FRUSTRATED AND ****ED OF , BECAUSE IT WAS A MERE EXCHANGE , HOW THE HELL IS THIS POSSIBLE , I AM VERY ANGRY AS I AM A LOYAL TRUWORTHS CUSTOMER AND MY ACCOUNT IS UP TO DATE THIS IS UNACCEPTABLE , I CANNOT WAIT TO CLOSE MY ACCOUNT AND NEVER NEVER GO BACK THERE
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Truworths's replyOfficial
10 Feb 2015, 16:17Hello reeya,
We have investigated your complaint, and as such, liaised with the store in question.
It has been established that when you purchased the watch mentioned, you made use of the temporary additional credit amount available to you then. Occasionally customers request to make a purchase over-and -above their credit facility available at the time. Truworths will authorise the sale, provided that the account meets the qualifying criteria. This is printed on the point-of-sale docket and accepted by the customer at the time of concluding the sale.
When you wanted to exchange the watch however, the credit limit available had already reverted back to your regular credit limit and you had insufficient funds on hand for the purchase.
We regret that the relevant Store Manager was unsuccessful in contacting you on the number provided, but we sincerely apologise for any inconvenience caused as a result of this matter.
Should you have any further queries or concerns, we encourage you to contact us directly on *** or e-mail ***.
Kind regards,
Charmaine
We have investigated your complaint, and as such, liaised with the store in question.
It has been established that when you purchased the watch mentioned, you made use of the temporary additional credit amount available to you then. Occasionally customers request to make a purchase over-and -above their credit facility available at the time. Truworths will authorise the sale, provided that the account meets the qualifying criteria. This is printed on the point-of-sale docket and accepted by the customer at the time of concluding the sale.
When you wanted to exchange the watch however, the credit limit available had already reverted back to your regular credit limit and you had insufficient funds on hand for the purchase.
We regret that the relevant Store Manager was unsuccessful in contacting you on the number provided, but we sincerely apologise for any inconvenience caused as a result of this matter.
Should you have any further queries or concerns, we encourage you to contact us directly on *** or e-mail ***.
Kind regards,
Charmaine
Truworths's reply10 Feb 2015, 16:17
Official
Hello reeya,
We have investigated your complaint, and as such, liaised with the store in question.
It has been established that when you purchased the watch mentioned, you made use of the temporary additional credit amount available to you then. Occasionally customers request to make a purchase over-and -above their credit facility available at the time. Truworths will authorise the sale, provided that the account meets the qualifying criteria. This is printed on the point-of-sale docket and accepted by the customer at the time of concluding the sale.
When you wanted to exchange the watch however, the credit limit available had already reverted back to your regular credit limit and you had insufficient funds on hand for the purchase.
We regret that the relevant Store Manager was unsuccessful in contacting you on the number provided, but we sincerely apologise for any inconvenience caused as a result of this matter.
Should you have any further queries or concerns, we encourage you to contact us directly on *** or e-mail ***.
Kind regards,
Charmaine
We have investigated your complaint, and as such, liaised with the store in question.
It has been established that when you purchased the watch mentioned, you made use of the temporary additional credit amount available to you then. Occasionally customers request to make a purchase over-and -above their credit facility available at the time. Truworths will authorise the sale, provided that the account meets the qualifying criteria. This is printed on the point-of-sale docket and accepted by the customer at the time of concluding the sale.
When you wanted to exchange the watch however, the credit limit available had already reverted back to your regular credit limit and you had insufficient funds on hand for the purchase.
We regret that the relevant Store Manager was unsuccessful in contacting you on the number provided, but we sincerely apologise for any inconvenience caused as a result of this matter.
Should you have any further queries or concerns, we encourage you to contact us directly on *** or e-mail ***.
Kind regards,
Charmaine