LP
Lorraine P

1 reviews | Active since Aug 2021

17 Mar 2023, 17:34

Very unpleasant shopping experience

I am disappointed with the service my sister and i received at Truworths Mall of the South, my sister had quiet a few outfits she wanted to try out, then came a lady shouting across the floor that having so many clothes was not allowed (which i have never ever heard before), she did bring a rail for my sister to use. but the whole fitting experience was not pleasant, we had a checkers trolley with us they kept checking through our trolley as if we stole something, i even had to ask if there was a problem, so much so that when we left the store security checked our trolley again, and we got more funny looks from the lady right to the exit door, i never want to experience that again, it was rude and undermining.

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Replies (1)
Truworths
Truworths's reply12 Apr 2023, 12:12
Official
Dear Lorraine,

We can confirm that the Area manager has addressed your concerns with the store's management's team and we hope going forward that we able to improve on our service provided to our Customer's.

Once again thank you for bringing this matter to our attention and we look forward to seeing in our stores.

Regards,

Tania

Truworths Customer Service