EM
ELVENA M
1 reviews | Active since Nov 2013
29 Sept 2019, 15:13
Very shamed and embarrassed
Saturday 28 September was the most sadest and imbaresed day I quickly went inside to pay my sister's account on my way out the security stopped me out of all the customers requested to search my personal handbag I asked her why she answered just!!! because if she had noticed and done her job as a security I was literally not even 2-5 minutes in the shop, I went inside straight to the till point paid and went out..this is the very first time I've experienced this in this store as a regular customer i would understand if the metal detectors went of but not even the shame and embarrassment I would never want to relive
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
02 Oct 2019, 15:52Thank you for your post and affording us the opportunity to respond.
Please accept our sincerest apologies for the service received upon your visit to our store.
We can confirm that your query was escalated and that store management has contacted you to address your concerns. Furthermore, we trust that we were able to adequately resolve your query.
Should you have any further comments or questions, you may contact us directly on *** or via email at ***.
Kind regards,
Truworths Online Team
Please accept our sincerest apologies for the service received upon your visit to our store.
We can confirm that your query was escalated and that store management has contacted you to address your concerns. Furthermore, we trust that we were able to adequately resolve your query.
Should you have any further comments or questions, you may contact us directly on *** or via email at ***.
Kind regards,
Truworths Online Team
Truworths's reply02 Oct 2019, 15:52
Official
Thank you for your post and affording us the opportunity to respond.
Please accept our sincerest apologies for the service received upon your visit to our store.
We can confirm that your query was escalated and that store management has contacted you to address your concerns. Furthermore, we trust that we were able to adequately resolve your query.
Should you have any further comments or questions, you may contact us directly on *** or via email at ***.
Kind regards,
Truworths Online Team
Please accept our sincerest apologies for the service received upon your visit to our store.
We can confirm that your query was escalated and that store management has contacted you to address your concerns. Furthermore, we trust that we were able to adequately resolve your query.
Should you have any further comments or questions, you may contact us directly on *** or via email at ***.
Kind regards,
Truworths Online Team