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faried A

1 reviews | Active since May 2016

30 Aug 2021, 13:16

Very satisfied customer

I went to truworths on Saturday to do a return but the line was very long. To my surprise a lady came around and asked what we there for. Some people just wanted to pay others bought as well. They actually had the courtesy to open 2 tills for payments only so that the line could move faster. I was very impressed because it shows that they care for their customers. The store was very neat even though there were a lot of people in the store. They also adhered to strict covid rules. I felt very comfortable and was dealt with in a very respectful manner. They made u feel like u are the client.

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Replies (1)
Truworths
Truworths's reply30 Aug 2021, 15:24
Official
Thank you for your post.

At Truworths, we pride ourselves on excellence and delivering customer service of international standards and it is always heart-warming to be able to pass the compliment back to the deserving recipients. 

We will be sure to let the deserving recipients that they met and exceeded your expectations, by facilitating an effortless and unforgettable shopping experience.

On behalf of Truworths, we would like to thank you for your valued support and look forward to having you as a customer for many years to come. 

Kind regards,

Truworths Online Team