1 reviews | Active since Sept 2015
Very rigid supplier - does not care about customer
On 30 November 2015, i received a birthday gift of shoes from a friend, only to find that thd shoes were one size too small. Unfottunstely my friend had misplaced the proof of purchase. However,bi was not concerned about this as the shoes amd thd box hada barcode, meaning that the purchase could be traced. To my amazement when i went to a Truworths branch i was told that the gift could not be exchanged because i did not have the slip. Talk about inflexibility!!! Now im stuck with a gift that i can do nothing about!!!!. The polify is too rigid and does not take customers challenges into consideration. I have been a Truworths account holder for 21 years and have spend thousands of rand at Truworths. Doesn't this count for anything!!!!
Thank you for your post and affording us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that as per Truworths Returns policy, you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the proof of purchase.
We value your feedback and your support and we hope that you will understand our stance in this regard.
Please feel free to contact us directly on 021- *** or e-mail *** should you have any other enquiries and we will gladly assist.
Yours in fashion,
Onela
Thank you for your post and affording us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that as per Truworths Returns policy, you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the proof of purchase.
We value your feedback and your support and we hope that you will understand our stance in this regard.
Please feel free to contact us directly on 021- *** or e-mail *** should you have any other enquiries and we will gladly assist.
Yours in fashion,
Onela