Very poor service experience
Bought a shirt from truworths, account was closed after that. Went in to just exchange a medium to a large. The store refused to assist me in any way. Manager Shane can der Mescht
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Replies (2)
Truworths's replyOfficial
10 Oct 2019, 08:44We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply10 Oct 2019, 08:44
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
10 Oct 2019, 16:04Thank you for your post.
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns were immediately escalated for the attention of Management at the respective store to investigate and address
Upon your recent visit to the store, we can confirm that you were correctly advised, and regret that you were unhappy with the feedback received. However, following the communication you had with one of our consultants, we are pleased to confirm that this matter has been resolved.
Furthermore, we wish to apologise for the manner in which you felt your query was attended to during your visit to the relevant store. Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Yours in service,
Truworths Online Team
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns were immediately escalated for the attention of Management at the respective store to investigate and address
Upon your recent visit to the store, we can confirm that you were correctly advised, and regret that you were unhappy with the feedback received. However, following the communication you had with one of our consultants, we are pleased to confirm that this matter has been resolved.
Furthermore, we wish to apologise for the manner in which you felt your query was attended to during your visit to the relevant store. Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Yours in service,
Truworths Online Team
Truworths's reply10 Oct 2019, 16:04
Official
Thank you for your post.
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns were immediately escalated for the attention of Management at the respective store to investigate and address
Upon your recent visit to the store, we can confirm that you were correctly advised, and regret that you were unhappy with the feedback received. However, following the communication you had with one of our consultants, we are pleased to confirm that this matter has been resolved.
Furthermore, we wish to apologise for the manner in which you felt your query was attended to during your visit to the relevant store. Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Yours in service,
Truworths Online Team
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns were immediately escalated for the attention of Management at the respective store to investigate and address
Upon your recent visit to the store, we can confirm that you were correctly advised, and regret that you were unhappy with the feedback received. However, following the communication you had with one of our consultants, we are pleased to confirm that this matter has been resolved.
Furthermore, we wish to apologise for the manner in which you felt your query was attended to during your visit to the relevant store. Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***
Yours in service,
Truworths Online Team