VERY POOR SERVICE

This is pathetic. I got an amount that I need to pay to get my account closed. I did that on the 07 February 2023. The POP was forwarded to the said email address on the 08 February 2023. Now when I want to close the account and phoned the head office all of a sudden, I need to pay amount of R49.80 in order to do so!!!!!!!!!!!! WHY????????????????????????? I also spoke to Naeel at the Head Office and he do not even try to understand that it is not my fault that there is another amount added. How the HELL can that be!!!!!!!!!!! Is it my fault!!!!!!!!!!!!!