very poor quality prodcuts

Good day, I have another issue now regarding a pair of shoes, seems like I have endless problems with this company/brand, see below:

Good day, I have recently purchased goods from your store, i bought a pairs of work shoes on credit on the month of June, the shoes are very uncomfortable mostly because of the cheap/poor material used, I wore the shoes for about 5 days and they tore on the sides like some worn out plastic( pictures attached). I have wasted my time, energy and money purchasing one of your brand, this was my first and last time. Please take your shoes and refund me immediately.

response I got via email: Good morning, Thank you for your email and affording us the opportunity to assist. At Truworths quality has and always will be paramount to what we do. We have a dedicated team of Quality Technologists who work closely with our suppliers to ensure that the merchandise included in our range meets our high quality standards. Our Returns Policy allows a return or an exchange on merchandise that presents with a potential quality issue provided that the return is made within 6 months from the purchase date and all the returns criteria are met. Should you still have the proof of purchase and your return falls within this period, you are welcome to take the item to the store for the store manager to assess. Kind regards, Robin Customer Services Consultant