LE
LORINDA E

1 reviews | Active since Jun 2020

11 Feb 2022, 14:34

VERY POOR ONLINE TRUWORTHS SERVICES

I HAVE ORDERED ONLINE THE 27 JANUARY AND EXPECTED THE DELIVERY IN 3 BUSINESS DAYS, ORDER o***. AND o***. ME DELIVERY ADRESS WAS TYPED MIDDELBURG MPUMALANGA 1050. SO NOW THEY DIVIDED THAT ORDERS UP IN 7 PACKAGES AND KEEPS ON DELIVERING TO MIDDELBURG EASTERN CAPE.

I HAVE PHONE NUMEROUS PEOPLE IN CALL CENTRES, SPOKE TO ONLINE AND THEIR MANAGERS AND YOU WONT BELIEVE IT TODAY THE 11FEB (ONE DAY BEFORE A WEDDING - REASON WHY I ORDERED) THE PACKAGES IS AGAIN DELIVERED TO EASTERN CAPE.

CAN I CANCEL NO MAM IT WAS A CASH SALE. WELL WOULD YOU SEND ME A VOUCHER SO THAT I CAN GO BUY SOMETHING FOR THE WEDDING TOMORROW NO MAM WE DONT DO THAT.

SO NOW I NEED TO GO BUY CLOTHES AGAIN BECAUSE TRUWORTHS IS USELESS AND CANT SEEM TO SOLVE THE ADRESS PROBLEM THEY CAUSED.

WHAT ABOUT CUSTOMER SATISFACTION. E-MAIL JUST GET IGNORED, MANAGER ALWAYS IN A MEETING AND HERE I SIT WITH A +/- R 4000 ORDER JUST GONE.

THIS IS FOR SURE MY LAST PURCHASE FROM TRUWORTHS.

0
Replies (2)
LE
LORINDA E's update14 Feb 2022, 15:33
Reviewer Update
The Packages are going to Eastern Cape Middelburg and not Middelburg Mpumalanga


LE
LORINDA E's update21 Feb 2022, 14:46
Reviewer Update
Dear Truworths - There is still outstanding items on my order- when will this be solved.