VERY POOR CUSTOMER SERVICE
I ORIGINAL POSTED THISMCOMPLAIN Truworths misleading with their marketing I received a sms stating buying for 750 or more and get a 150 voucher Obviously with t and c apply...no in the message stated it what their t & c are
Here I made a purchase..look for items that makes up 750 obviously 150 means a lot now a days
To my surprise after items has been ringed up.. I saw no discount..i then ask the cashier and she says that the discount is only applicable on non sale items
The store manager confirms it.when asking her why it is not mention in the sms , she says they want the customers first in the stores, and then they are only informed of the T & C That's ridiculous ..to spend travelling money unnecessary..customers need to be informed up front
Misleading marketing..truworths must give me my voucher AND THIS IS WHAT TRUWORTHS REP**** THEY ****THE COMPLAIN HAS NEVER BEEN SOLVED AND NO BODY CONTACTED ME SHOWS HOW BAD THEIR SERVICES ARE , LYING ON SOCIAL MEDIA.. DO NOT TRUST THEM CONSUMERS OUT THERE THEY ARE LYING ABOUT THEIR PROMOTIONAL OFFERS AND THEY ARE LYING TOWARDS THEIR CUSTOMERS...GOT NO CUSTOMER SERVICE
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Truworths's reply: 10 Jul 2020, 09:35
We acknowledge receipt of your review and appreciate you getting in touch with us. We investigated your concerns raised and can confirm that this matter has been resolved. Kind regards, Truworths Online Team
We acknowledge receipt of your post and have your concerns raised escalated to the relevant department.
We can confirm that one of our consultants has been in contact with you and wish to advise that you will be contacted with feedback.
Kind regards,
Truworths Online team
We acknowledge receipt of your post and have your concerns raised escalated to the relevant department.
We can confirm that one of our consultants has been in contact with you and wish to advise that you will be contacted with feedback.
Kind regards,
Truworths Online team