LG
Letitia G
1 reviews | Active since Jul 2013
21 Oct 2015, 15:06
Very dissapointed
I had purchased a pair of shoes at truworths maybe last year sometime, I only wore the shoe about 4 - 5 times.i am<br> Disappointed to note that the shoe is now opening up, I just cannot understand how a store like truworths would sell such poor <br> Quality ,most all my shoes is from truworths and I have not had this with any of my other shoes
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Truworths's replyOfficial
27 Oct 2015, 11:01Hello letitia.g,
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented.
We have attempted to contact you in this regard, however were regretfully unsuccessful in our attempts. We have further sent you an email and are currently awaiting your reply.
Kind regards,
Lynn
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented.
We have attempted to contact you in this regard, however were regretfully unsuccessful in our attempts. We have further sent you an email and are currently awaiting your reply.
Kind regards,
Lynn
Truworths's reply27 Oct 2015, 11:01
Official
Hello letitia.g,
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented.
We have attempted to contact you in this regard, however were regretfully unsuccessful in our attempts. We have further sent you an email and are currently awaiting your reply.
Kind regards,
Lynn
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented.
We have attempted to contact you in this regard, however were regretfully unsuccessful in our attempts. We have further sent you an email and are currently awaiting your reply.
Kind regards,
Lynn