Very Disappointed/Unhappy Customer

I paid my account in full on the 28/12/2019 via the Capitec banking App. The amount was R 646 for account number ***. It didn’t reflect that I made payment since then so on Saturday 04 January 2020 I went in store, They called the Truworths call center and it was apparently sorted and I was told I would not receive any more calls or SMS regarding my overdue account as it is up to date. I then on Monday 06/01/2020 received a SMS as well as a call stating that my account is overdue. I sent an email on 06/01/2020 to Truworths with my proof of payment but I still received any response. I have checked online today again the 08/01/2020 as well and my account still shows that I have an overdue amount and my account balance is R645. I again made a call to the call center with my issue and was told they would get back to me. I now give up and believe i seriously had enough.

Regards DW Marais