Share Your Experience

BR

1 reviews | Active since Oct 2018

07 Jan 2019, 17:25

Very disappointed with your service and feel insulted by your staffs conduct

My sister bought a garment on my behalf in the first week of December, however it was big to which I had to return it. When i got to the store I was advised that my sister my return same in person since she's the account holder. Since my sister's working hours are not flexible she only managed to return same in the third week of December, but the store manager (Samke Ncobo) at Game city refused to take the garment indicating that the garment had been used and it has stains. I then came and explained that i only wore the garment when i fitted same, it simply means it was bought in that condition. The manager have us a really bad attitude, i then requested to speak with the area manager I was advised that he's on leave I should leave the garment he will assess then revert. The manager Samke said I must just take the garment to where I bought it she doesn't think that it'll be taken. Indeed the following working day I received a call and I was told to collect the garment to take it to where I bought it they won't accept it. I then escalated the matter to the complaints division where they've since been taking me from pillar to post. I want to know is this how you treat your customers???????

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Replies (5)

BR

Boikhutso R's updateReviewer Update

10 Jan 2019, 14:51

I still await your response. I keep calling your offices and I'm kept on hold on numerous occasions..... Should I escalate the matter?????

BR

Boikhutso R's update10 Jan 2019, 14:51

Reviewer Update

I still await your response. I keep calling your offices and I'm kept on hold on numerous occasions..... Should I escalate the matter?????

BR

Boikhutso R's updateReviewer Update

11 Jan 2019, 18:21

Your response is not truthful in that I was advised by the manager that they are still awaiting the area manager to assess the garment, not what you are telling me. I was further advised that the area manager will be returning from leave on Monday. Your inference is further a false accusation by stating that the item is not in the same condition it was when it was purchased. I only fitted the item once and returned same in the plastic in the same condition it was when it was purchased. This simply means the item was bought in that condition which implies that I have even more reason to complain. Kindly review this matter, as your allegation is insulting my intelligence and is further implying that I'm am lying. I hope this will be resolved amicably, without having to go the legal route as I will escalate the matter should you not review and give a response in my favour. I took pictures of the item when I returned same as evidence, the item still remains in your store. I shall await your favorable response.

BR

Boikhutso R's update11 Jan 2019, 18:21

Reviewer Update

Your response is not truthful in that I was advised by the manager that they are still awaiting the area manager to assess the garment, not what you are telling me. I was further advised that the area manager will be returning from leave on Monday. Your inference is further a false accusation by stating that the item is not in the same condition it was when it was purchased. I only fitted the item once and returned same in the plastic in the same condition it was when it was purchased. This simply means the item was bought in that condition which implies that I have even more reason to complain. Kindly review this matter, as your allegation is insulting my intelligence and is further implying that I'm am lying. I hope this will be resolved amicably, without having to go the legal route as I will escalate the matter should you not review and give a response in my favour. I took pictures of the item when I returned same as evidence, the item still remains in your store. I shall await your favorable response.

BR

Boikhutso R's updateReviewer Update

11 Jan 2019, 18:37

Please note further that the item didn't even have a tag, it had to be stapled in order to go with the item. Should you require pictures, I'll gladly supply same

BR

Boikhutso R's update11 Jan 2019, 18:37

Reviewer Update

Please note further that the item didn't even have a tag, it had to be stapled in order to go with the item. Should you require pictures, I'll gladly supply same

BR

Boikhutso R's updateReviewer Update

11 Jan 2019, 18:38

There's a note from the original store that indicated that the tag was not intact. Now you want to tell me I messed up the item??????

BR

Boikhutso R's update11 Jan 2019, 18:38

Reviewer Update

There's a note from the original store that indicated that the tag was not intact. Now you want to tell me I messed up the item??????

BR

Boikhutso R's updateReviewer Update

11 Jan 2019, 18:42

Furthermore, please note that the store manager misled me by saying the area manager assessed the garment, only yesterday when she received a call from your complaints division did she indicate to me that the area manager will only be returning on Monday.... There's just so many factors to this matter..... I plead with you to please credit the garment.

BR

Boikhutso R's update11 Jan 2019, 18:42

Reviewer Update

Furthermore, please note that the store manager misled me by saying the area manager assessed the garment, only yesterday when she received a call from your complaints division did she indicate to me that the area manager will only be returning on Monday.... There's just so many factors to this matter..... I plead with you to please credit the garment.