very bad service received

Very bad service received, as a regular online shopper the service received today was pathetic for a big company like truworths. The call center agents are rude and unprofessional they have no idea what they are doing and they cannot provide proper feedback. I placed an order on the 10th april till date havent received the order called the online service call center today they advised that the order was only released on the 16th therefore is will take a few more days to get to you. firstly this is not my problem that this was released on the 16th thats truworths delays not mine advised the agent that I needed the order for tomorrow (friday)with no sense of urgency or care that i was not the one at fault yet truworths was at fault, the response was no mam you have to wait until the order reaches the store I paid for the item truworths didnt give me for free so I expect the item to be delivered on time. Further to this I called spoke jackie she advise me that its not her problem that the item has not been delivered, with such attitude she raised her voice at me saying that she cannot do anything about this I have to wait. This is not my problem that this was delayed, as a retail store this is very unprofessional service as I as a consumer is very unsatisfied about the service received