1 reviews | Active since Sept 2017
Very bad service!!!!
I went to Thruworths at Somerset Mall in Cape Town to return a shoe that i bought. When I got there the cashier explained that they need the original receipt which I did not have.. so I explained to her that I do not have it, can they check their records for a copy of the receipt.. she said they can't do that and I told her that i read somewhere that they can get a copy if I remember the date and place where I purchased the item. She said they would need to get permission from the head office in order for them to do that.
While we were still busy the phone rang and she answered it.. when she was done on the phone she said that that was her boss and she said they can't help without the receipt.
What led me to complain about this here is what she said afterwards.
She said "they put an effort to assist clients that do not have a receipt when they want to."
My question is, are we not supposed to be treated the same way as their clients? Are they not supposed assist all clients in the same manner?
Thank you for your post and affording us the opportunity to respond.
Truworths will gladly accept returns or exchanges, on merchandise returned within 30 days from the date of purchase provided that the item has not been worn or used, the tags are still attached and valid proof of purchase is provided.
We acknowledge your frustration regarding the fact that your exchange was initially declined due to the fact that you were not in possession of the original invoice; however, as you informed us you have subsequently worn the shoes.
In accordance with our Returns Policy, we therefore confirm that you were advised that we will not be able to further assist you in this regard. We thank you for accepting our stance in this regard
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
Truworths will gladly accept returns or exchanges, on merchandise returned within 30 days from the date of purchase provided that the item has not been worn or used, the tags are still attached and valid proof of purchase is provided.
We acknowledge your frustration regarding the fact that your exchange was initially declined due to the fact that you were not in possession of the original invoice; however, as you informed us you have subsequently worn the shoes.
In accordance with our Returns Policy, we therefore confirm that you were advised that we will not be able to further assist you in this regard. We thank you for accepting our stance in this regard
Kind regards,
Truworths Online Team