Very bad service

On 18 August 2017 at about 14:00, I went to the Truworths in Somerset Mall. The person who assisted me at the till was Siphongini (not 100% sure of spelling of her name). I wanted to make a purchase but used my husbands card as he lost his card in December 2016 and his card got blocked and I had a dual card. We re-app**** for his card and received it, however I now didn't have a card. Well Siphongini asked in a ugly tone whether it was my card I used. I explained the situation to her and asked her if we needed to complete forms or had to call head office in order for me to get my dual card again. I asked her a few times and she ignored me. Another person came to assist as I asked her now if she was ignoring me. She did not answer and just mumbled in her mother tongue (which I didn't understand). I felt like a ***** and was very upset paid for my stuff and then went off. I find this kind of behaviour very disturbing as I too worked in retail for many years, but never once in my life ignored a customer whom asked for advice.