1 reviews | Active since Jul 2013
VERY BAD SERVICE
I went to Truworths Somerset Mall on Saturday 08/08/2015, I went to buy a cell phn Samsung S.3 or S.4 Mini , one of the sale persons help me and ask me if I have my ID Book and proof of address to buy a cell phone, I set no I don't have I will come back the next day Sunday 09/08/2015 and that they must keep the S.3 MINI for me the sale person set yes they will keep the phone till the next day. I arrive the Sunday and the same sale person help me and told me that they sell the S.3 MINI, I don't understand I ask them nicely to keep the phone for me but still they sell it to some one ells. Then the sale person bollie me into a Microsoft Lumia phn, I took the phn but did not used it as yet and is not happy with the phn, I want to swap the phone with SAMSUNG S.3 OR S.4. IF THEY DONT WANT TO SWAP MY PHN WIL WIL GO TO ALL THE PAPERS AND MAKE THEY NAME BAD SERVICE.
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration regarding the fact that the return of the cell phone had been declined. This being said, handset purchases are subject to the terms and conditions as set out by the service provider, in this instance being MTN.
Therefore you were correctly informed that as the handset has been activated, it can no longer be returned except in the instance where the handset may be defective. This is also subject to MTN's Returns Policy.
We wish to apologise for the initial handset not being set aside by the consultant. We can assure you that this matter was escalated to the Area Manager, who will address this matter with the consultant and will also contact you in this regard.
We trust that we have adequately responded to your query and that you will be able to perceive and accept our stance regarding this matter.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration regarding the fact that the return of the cell phone had been declined. This being said, handset purchases are subject to the terms and conditions as set out by the service provider, in this instance being MTN.
Therefore you were correctly informed that as the handset has been activated, it can no longer be returned except in the instance where the handset may be defective. This is also subject to MTN's Returns Policy.
We wish to apologise for the initial handset not being set aside by the consultant. We can assure you that this matter was escalated to the Area Manager, who will address this matter with the consultant and will also contact you in this regard.
We trust that we have adequately responded to your query and that you will be able to perceive and accept our stance regarding this matter.
Kind regards,
Lynn