Very bad customer service on online purchases

Item: Truworths
Rating: 1
Author: rudolphschar R

We ordered clothes which was supposed to be delivered within 5 days. It is now 13 days later and it has not been delivered yet. In fact, it is still being processed according to the website. Customer care is not of any use and they now ignore us totally. The promises by their Facebook team also did not deliver anything yet. We will not recommend buying anything from Truworths.

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Replies (1)

Truworths's replyOfficial

18 Feb 2019, 14:47

Thank you for raising your concerns and affording us the opportunity to respond.

As Truworths, we strive to meet all our customers' needs, and in this area we recently fallen short. We sincerely apologise for any inconvenience caused.

We escalated your concerns raised to the relevant management team to address, we were advised that your order is currently in process for delivery and can verify that one of our consultants has been in contact with you to provide you with feedback.

We again wish to apologise for the frustration and inconvenience caused and trust that we have adequately attended to this matter for you.

Should you however have any further enquiries, please contact us on *** or via email at ***.

Sincere Apologies,

Truworths Online Team

Truworths's reply18 Feb 2019, 14:47

Official

Thank you for raising your concerns and affording us the opportunity to respond.

As Truworths, we strive to meet all our customers' needs, and in this area we recently fallen short. We sincerely apologise for any inconvenience caused.

We again wish to apologise for the frustration and inconvenience caused and trust that we have adequately attended to this matter for you.

Should you however have any further enquiries, please contact us on *** or via email at ***.

Sincere Apologies,

Truworths Online Team