MP
Marion P
1 reviews | Active since Jun 2015
15 Jun 2015, 10:17
Very bad attitude
On Friday I received a call from Rebecca Phiri who was ill mannered and does not know how to deal with clients. She did not advise why she is calling and she screams at clients and when I demanded to speak to a senior person and she refused giving me all kinds of excuses. I am shocked and horrified at the way call centre agents speak to clients.
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Truworths's replyOfficial
17 Jun 2015, 16:41Hello Rihanna,
At Truworths, providing our customers with world class service standards is of vital importance to us. Therefore, we are disturbed to hear about your experience with one of our Collections consultants.
We have brought this matter to the attention of the relevant manager who has confirmed that the behavior displayed by the agent was not in accordance with the high service levels we strive to deliver and will address this matter with the mentioned consultant.
We apologise for any inconvenience that was caused to you, and trust that we were able to adequately attend to your concerns raised.
Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***.
Yours sincerely,
Lynn
At Truworths, providing our customers with world class service standards is of vital importance to us. Therefore, we are disturbed to hear about your experience with one of our Collections consultants.
We have brought this matter to the attention of the relevant manager who has confirmed that the behavior displayed by the agent was not in accordance with the high service levels we strive to deliver and will address this matter with the mentioned consultant.
We apologise for any inconvenience that was caused to you, and trust that we were able to adequately attend to your concerns raised.
Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***.
Yours sincerely,
Lynn
Truworths's reply17 Jun 2015, 16:41
Official
Hello Rihanna,
At Truworths, providing our customers with world class service standards is of vital importance to us. Therefore, we are disturbed to hear about your experience with one of our Collections consultants.
We have brought this matter to the attention of the relevant manager who has confirmed that the behavior displayed by the agent was not in accordance with the high service levels we strive to deliver and will address this matter with the mentioned consultant.
We apologise for any inconvenience that was caused to you, and trust that we were able to adequately attend to your concerns raised.
Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***.
Yours sincerely,
Lynn
At Truworths, providing our customers with world class service standards is of vital importance to us. Therefore, we are disturbed to hear about your experience with one of our Collections consultants.
We have brought this matter to the attention of the relevant manager who has confirmed that the behavior displayed by the agent was not in accordance with the high service levels we strive to deliver and will address this matter with the mentioned consultant.
We apologise for any inconvenience that was caused to you, and trust that we were able to adequately attend to your concerns raised.
Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***.
Yours sincerely,
Lynn