NM
Nomaswazi M
1 reviews | Active since Feb 2016
23 Feb 2016, 15:41
Valentines Day ruined thanks to Truworths!!!!!!
So my wonderful husband bought me a Versace Eros EDP perfume for Valentines day. Turns out that this perfume does not even last 30 minutes, this was an expensive cologne and I find this totally unacceptable!!<br> My husband went to get it exchanged today and he gets told that we have to wait for some agent to come and test it who only comes on Thursdays. This is an unnecessary inconvenience for me as it is not my fault that we bought a defective unit which to me seems like a **** expensive perfume. I would like this to be sorted asap with no further inconvenience to me or my husband!
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Truworths's replyOfficial
29 Feb 2016, 15:58Hello Mrsmoswele,
At Truworths we are committed to providing our customers with high quality merchandise of international standards and were disappointed to hear of your recent experience.
Following your visit to the store, the Store Manager liaised with the relevant cosmetics representative and a decision was made to authorize a refund.
We kindly request that you return to store at your earliest convenience for the Store Manager to further assist you in this regard.
We trust that we were able to adequately attend to your concern and sincerely apologize for any inconvenience caused.
Kind regards,
Lynn
At Truworths we are committed to providing our customers with high quality merchandise of international standards and were disappointed to hear of your recent experience.
Following your visit to the store, the Store Manager liaised with the relevant cosmetics representative and a decision was made to authorize a refund.
We kindly request that you return to store at your earliest convenience for the Store Manager to further assist you in this regard.
We trust that we were able to adequately attend to your concern and sincerely apologize for any inconvenience caused.
Kind regards,
Lynn
Truworths's reply29 Feb 2016, 15:58
Official
Hello Mrsmoswele,
At Truworths we are committed to providing our customers with high quality merchandise of international standards and were disappointed to hear of your recent experience.
Following your visit to the store, the Store Manager liaised with the relevant cosmetics representative and a decision was made to authorize a refund.
We kindly request that you return to store at your earliest convenience for the Store Manager to further assist you in this regard.
We trust that we were able to adequately attend to your concern and sincerely apologize for any inconvenience caused.
Kind regards,
Lynn
At Truworths we are committed to providing our customers with high quality merchandise of international standards and were disappointed to hear of your recent experience.
Following your visit to the store, the Store Manager liaised with the relevant cosmetics representative and a decision was made to authorize a refund.
We kindly request that you return to store at your earliest convenience for the Store Manager to further assist you in this regard.
We trust that we were able to adequately attend to your concern and sincerely apologize for any inconvenience caused.
Kind regards,
Lynn