1 reviews | Active since May 2015
Uzzi shoe heel broken - not worn long
Dear Truworths,
I'm very disappointed in the Uzzi shoe I bought last year (end of 2018), that I only started wearing recently (2 months ago). The back heel of the one shoe came loose, and I just wear the shoe twice a week (3 at most). I'm very disappointed in the product; I feel even if I bought the shoe last year, and wearing it only now, that something must be done.
I do not have the slip, but it was bought on my account.
Please do not give me the same old reply, you give the other clients - "We acknowledge your frustration regarding this matter however trust that you will be able to understand our stance in this regard. Please also be advised that you may return to the store at your earliest convenience, in order to collect the shoes."
I have not send the shoe to the store, but it looks like I will waste my time if I take it back to the store, because all of the replies regarding the shoes was rejected. I want a true and rightfull answer - If I dot not get a satisfactory answer, I will close my account immediately.
Regards, Valentino
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we have set. To ensure continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy is met.
As the allocated returns period had already lapsed, we confirm that you were correctly advised that we will not be able to further assist you regarding your concerns raised.
We understand that you are not happy with this decision, however hope that you will be able to perceive and accept our standpoint with regard to this matter.
Yours sincerely,
Truworths Online Team
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we have set. To ensure continuity, we have a team of technologists who focus on ensuring that garments are rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy is met.
As the allocated returns period had already lapsed, we confirm that you were correctly advised that we will not be able to further assist you regarding your concerns raised.
We understand that you are not happy with this decision, however hope that you will be able to perceive and accept our standpoint with regard to this matter.
Yours sincerely,
Truworths Online Team