VvdH
Valentino van de Heyde
1 reviews | Active since May 2015
18 Jul 2019, 14:24
UZZI PANTS
Dear Truworths,
I trust this email finds you well. I would like to lay a complaint of product quality - my husband's Uzzi pants (that I bought less than two months ago), that he only wore about 4 times, stitching at the back came loose.
I am very disappointed with the product quality; I want to know what is going to be done - the other time, we bought sneakers, and it also broke very early, and nothing came of it.
Regards, Jenne-Lee ***)
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Replies (2)
Truworths's replyOfficial
20 Jul 2019, 10:49 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply20 Jul 2019, 10:49
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths's replyOfficial
23 Jul 2019, 12:43 Thank you for your post.
At Truworths, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience at one of our stores.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted and that this matter will be acceptably resolved for you.
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.truworths.co.za.
We look forward to seeing you in our stores again soon!
Kind regards,
Truworths Online Team
At Truworths, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience at one of our stores.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted and that this matter will be acceptably resolved for you.
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.truworths.co.za.
We look forward to seeing you in our stores again soon!
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply23 Jul 2019, 12:43
Official
Thank you for your post.
At Truworths, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience at one of our stores.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted and that this matter will be acceptably resolved for you.
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.truworths.co.za.
We look forward to seeing you in our stores again soon!
Kind regards,
Truworths Online Team
At Truworths, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience at one of our stores.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that you will be returning to the store to be assisted and that this matter will be acceptably resolved for you.
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.truworths.co.za.
We look forward to seeing you in our stores again soon!
Kind regards,
Truworths Online Team
Best regards,