1 reviews | Active since Jan 2017
Uzzi bad quality accessories
<p>I can understand some stores having a no returns policy if you cannot provide a slip as proof of purchase.</p> <p>But why would you not allow a return when the brand is engraved into the product?</p> <p>I received an Uzzi belt as a gift, which broke after 2 usages.</p> <p>Unfortunately I could not obtain the receipt for the purchase as it was a gift and the person that bought it for me made the terrible assumption that Uzzi was a brand that made quality products. </p> <p>I actually really like the Uzzi brand, but this experience has left a bad taste in my mouth for the Uzzi brand and Truworths. </p> <p>Please be careful of what accessories are bought from this brand as the price of the brand definitely does not indicate quality. </p>
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase or a gift receipt is presented.
We believe that the manager informed you of this on the day of your visit and further requested further details of the transaction in order for the store to assist in locating the proof of purchase.
We understand that you may not be happy with our feedback provided however we hope that you will be able to perceive and accept our stance in this regard. Should you however be able to obtain some form of proof of purchase, we kindly request that you return to store at your earliest convenience for the Store Manager to assist.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. To ensure continuity, we have a team of technologists who focus on ensuring that garments rigorously tested before going to the manufacturing table.
It is the odd exception where an item may fall short of this standard. In these instances our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which are returned within six months from the date of purchase, provided that valid proof of purchase or a gift receipt is presented.
We believe that the manager informed you of this on the day of your visit and further requested further details of the transaction in order for the store to assist in locating the proof of purchase.
We understand that you may not be happy with our feedback provided however we hope that you will be able to perceive and accept our stance in this regard. Should you however be able to obtain some form of proof of purchase, we kindly request that you return to store at your earliest convenience for the Store Manager to assist.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team