AS
Azeez S
1 reviews | Active since Apr 2015
08 Apr 2015, 06:08
Utterly poor customer service
An item was purchased as a gift and the receipt was lost due to unforseen ciumstances... The recipient of the gift went in to store to change for size and the store refused point blank to oblige...the slip was found a day or 2 later and I went in myself to change the item to find out that my sale item is not its normal price and that I have to pay a balance just for a size change... I was unaware of a gift receipt and was never offered a gift receipt which I could have passed on to the gift recipient ... This is a company which adheres so much to policy that they fail tremendously on customer service, it is utterly poor...
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Truworths's replyOfficial
15 Apr 2015, 14:47Hello Azeez1,
Thank you for your post and for the opportunity to provide you with feedback.
As a retailer, we are not ordinarily obliged to accept returns, however in good faith and customer service, we facilitate the exchange or a credit on merchandise returned within 30 days from the date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used.
Upon receipt of your post, we escalated your concerns to the Store Manager of our Chatsworth store. We believe that the Area Manager has been in contact with you in this regard and has satisfactorily attended your query.
Should you have any further inquiries please do not hesitate to contact us directly on *** or via email on *** .
Kind regards,
Lynn
Thank you for your post and for the opportunity to provide you with feedback.
As a retailer, we are not ordinarily obliged to accept returns, however in good faith and customer service, we facilitate the exchange or a credit on merchandise returned within 30 days from the date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used.
Upon receipt of your post, we escalated your concerns to the Store Manager of our Chatsworth store. We believe that the Area Manager has been in contact with you in this regard and has satisfactorily attended your query.
Should you have any further inquiries please do not hesitate to contact us directly on *** or via email on *** .
Kind regards,
Lynn
Truworths's reply15 Apr 2015, 14:47
Official
Hello Azeez1,
Thank you for your post and for the opportunity to provide you with feedback.
As a retailer, we are not ordinarily obliged to accept returns, however in good faith and customer service, we facilitate the exchange or a credit on merchandise returned within 30 days from the date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used.
Upon receipt of your post, we escalated your concerns to the Store Manager of our Chatsworth store. We believe that the Area Manager has been in contact with you in this regard and has satisfactorily attended your query.
Should you have any further inquiries please do not hesitate to contact us directly on *** or via email on *** .
Kind regards,
Lynn
Thank you for your post and for the opportunity to provide you with feedback.
As a retailer, we are not ordinarily obliged to accept returns, however in good faith and customer service, we facilitate the exchange or a credit on merchandise returned within 30 days from the date of purchase provided that it is accompanied by the original proof of purchase, the swing ticket is still attached and the item has not been worn or used.
Upon receipt of your post, we escalated your concerns to the Store Manager of our Chatsworth store. We believe that the Area Manager has been in contact with you in this regard and has satisfactorily attended your query.
Should you have any further inquiries please do not hesitate to contact us directly on *** or via email on *** .
Kind regards,
Lynn