Utterly inept customer service

A pity I cannot give 0 or minus stars. Utterly appalling customer services. I sent the same email 3 X to cancel my account.... not a single reply. Eventually called Capet Town landline using my airtime.... listened to elevator music.... got cross questioned with security questions only to be told he needed to forward my call elsewhere. There I was on hold listening to more elevator music, then had to answer a bunch more security question.... all eating up my airtime.... only to be told I HAVE TO GO INTO A STORE TO CANCEL THE ACCOUNT! This could have been told to me via email and from the first person who answered the phone. After I cancel to store a solemnly vow to never ever set foot in Truworths again and if ever Truworths comes up in conversation I will say exactly how I feel about them! Perhaps you should use some of your huge advertising budget on working on CLIENT RELATIONS... looking at your ratings on Hello Peter.... there sure is a LOT OF ROOM FOR IMPROVEMENT! Off to the store to publicly cut up my store card - will go there with the card and the scissors to do so!!! And make a nice fuss. Nothing quite like paying frustration forward!