GC
Gillian C
1 reviews | Active since Jul 2010
26 Oct 2015, 12:22
Utterly Disgusting Service!
I placed an order to be delivered on 16 Oct. It was dispatched on 19 Oct. I still have not received my order and have been calling since Friday to find out when I can expect delivery. I cannot get through to your Fashion Delivery service department at all and have been promised by numerous Call centre agents that I would receive a call back and have not. I have subsequently called again only to be told they can not provide an exact date of delivery and would just deduct the delivery fee. This is not acceptable! I require the item ordered for a specific occasion! I will never use this facility again. And you have already deducted this off my account!
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Truworths's replyOfficial
30 Oct 2015, 11:36Hello gillbean,
Thank you for your post.
We completely understand your frustration in this regard and wish to sincerely apologize for your experience with our Fashion Delivery Service.
The manner in which your enquiry was handled is not in line with the high service standards we strive to offer our customers and we therefore brought your concerns to the attention of the relevant manager of our Fashion Delivery Department.
We are pleased to confirm that subsequent to your post your parcel was delivered to your preferred address on 26 October and can verify that the delivery fee has been waivered from your account.
We wish to once again apologize for the inconvenience caused to you as a result of this matter and trust that we have adequately responded to your query.
Should you have any further comments or suggestions please feel free to contact us on ***.
Yours sincerely,
Lynn
Thank you for your post.
We completely understand your frustration in this regard and wish to sincerely apologize for your experience with our Fashion Delivery Service.
The manner in which your enquiry was handled is not in line with the high service standards we strive to offer our customers and we therefore brought your concerns to the attention of the relevant manager of our Fashion Delivery Department.
We are pleased to confirm that subsequent to your post your parcel was delivered to your preferred address on 26 October and can verify that the delivery fee has been waivered from your account.
We wish to once again apologize for the inconvenience caused to you as a result of this matter and trust that we have adequately responded to your query.
Should you have any further comments or suggestions please feel free to contact us on ***.
Yours sincerely,
Lynn
Truworths's reply30 Oct 2015, 11:36
Official
Hello gillbean,
Thank you for your post.
We completely understand your frustration in this regard and wish to sincerely apologize for your experience with our Fashion Delivery Service.
The manner in which your enquiry was handled is not in line with the high service standards we strive to offer our customers and we therefore brought your concerns to the attention of the relevant manager of our Fashion Delivery Department.
We are pleased to confirm that subsequent to your post your parcel was delivered to your preferred address on 26 October and can verify that the delivery fee has been waivered from your account.
We wish to once again apologize for the inconvenience caused to you as a result of this matter and trust that we have adequately responded to your query.
Should you have any further comments or suggestions please feel free to contact us on ***.
Yours sincerely,
Lynn
Thank you for your post.
We completely understand your frustration in this regard and wish to sincerely apologize for your experience with our Fashion Delivery Service.
The manner in which your enquiry was handled is not in line with the high service standards we strive to offer our customers and we therefore brought your concerns to the attention of the relevant manager of our Fashion Delivery Department.
We are pleased to confirm that subsequent to your post your parcel was delivered to your preferred address on 26 October and can verify that the delivery fee has been waivered from your account.
We wish to once again apologize for the inconvenience caused to you as a result of this matter and trust that we have adequately responded to your query.
Should you have any further comments or suggestions please feel free to contact us on ***.
Yours sincerely,
Lynn