KM
Kgontsi M
1 reviews | Active since Aug 2019
08 Aug 2019, 12:14
Utter ******* service at Truworths Melrose Arch
I went to the store to do an exchange on clothes my fiance had bought for our daughter and was told they could not do an exchange without the account being present. Funny this is they took the clothes and credited it back to the account without my consent.
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Replies (3)KM
Kgontsi M's updateReviewer Update
08 Aug 2019, 12:20I'm totally disgusted by the fact that the assistant/ didn't even bother to assist in the matter seeing that I'm also a Truworths account holder,I am definitely closing the account.
KM
Kgontsi M's update08 Aug 2019, 12:20
Reviewer Update
I'm totally disgusted by the fact that the assistant/ didn't even bother to assist in the matter seeing that I'm also a Truworths account holder,I am definitely closing the account.
Truworths's replyOfficial
08 Aug 2019, 14:01We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply08 Aug 2019, 14:01
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
08 Aug 2019, 16:33Thank you for your post.
We acknowledge your frustration, however, kindly be advised that we will happily credit or exchange unsuitable merchandise, provided it is returned within 30 days from the date of purchase and a valid proof of purchase is presented. The store followed the correct procedure in advising you that the account holder should present for a return or an exchange
Following the communication, you had with one of our consultants we can confirm that you were informed of this, and can further confirm that this matter has been resolved.
We hope you understand our stance in this regard.
Kind regards,
Truworths Online Team
Truworths's reply08 Aug 2019, 16:33
Official
Thank you for your post.
We acknowledge your frustration, however, kindly be advised that we will happily credit or exchange unsuitable merchandise, provided it is returned within 30 days from the date of purchase and a valid proof of purchase is presented. The store followed the correct procedure in advising you that the account holder should present for a return or an exchange
Following the communication, you had with one of our consultants we can confirm that you were informed of this, and can further confirm that this matter has been resolved.
We hope you understand our stance in this regard.
Kind regards,
Truworths Online Team