Utter disgrace, distasteful, inhumane, and disrespect!!!
On the 27th September my friend purchased a watch as gift for my birthday which was on the 24th September... she purchased the watch at Truworths Vryheid. When I fit the watch it didn't fit because of the small straps. So since I travel a lot I left the watch at home with a hope to exchange it when I'm at home. It has never been worn and the cashier had told my friend that she can exchange it if it don't fit me. So on the 11th me and my friend both went to Truworths Vryheid and the lady assisting understood that the watch hasn't been worn and that we didn't want a REFUND but an exchange. She called the manager who gave me such a horrible attitude and service, she yelled at me that she would not exchange for me even if it hasn't been worn, she was making such a big noise that I ended up asking for her area managers number and she blatantly denied giving me saying her area manager is weekend off. I insisted to speak to anyone and she ended up calling someone named Rashika and **** and said I wanted to refund the watch because I Don't like it!! When I wanted to talk to her manager she refused and cut the call citing that the same Rashika said she will not help me and instead I should call their head office!!!! What a horrible experience I left the store without help and the manager Leticia didn't even try to help Me!! I'm traumatized, I wonder why she is still allowed to come into contact with customers!! I am so upset!!
We acknowledge your disappointment not being able to exchange the watch you received as a gift.
Our Returns Policy allows a return or exchange on fine jewellery, which includes watches within 14 days from the date of purchase, provided that the original invoice or gift receipt, in the case of a gift, is presented on return as proof of purchase.
As you were not pleased with the outcome to your query, this matter was further escalated to the relevant Area Manager. We can however confirm that you were correctly advised that we will not be able to exchange the watch, as your request for an exchange/return unfortunately falls outside if our returns period.
We thank you for bringing this matter to our attention; however, trust that you will be able to accept our stance regarding this matter.
Kind regards,
Truworths Online Team
We acknowledge your disappointment not being able to exchange the watch you received as a gift.
Our Returns Policy allows a return or exchange on fine jewellery, which includes watches within 14 days from the date of purchase, provided that the original invoice or gift receipt, in the case of a gift, is presented on return as proof of purchase.
As you were not pleased with the outcome to your query, this matter was further escalated to the relevant Area Manager. We can however confirm that you were correctly advised that we will not be able to exchange the watch, as your request for an exchange/return unfortunately falls outside if our returns period.
We thank you for bringing this matter to our attention; however, trust that you will be able to accept our stance regarding this matter.
Kind regards,
Truworths Online Team