1 reviews | Active since Jan 2016
useless staff head-office Truworths
Im highly upset with the service i got from Truworths,I bought a pair of shoes for my daughter on the 24/12/2015,She had it on for not even 15 minutes on the 25/12/2015 and the shoes was wear and tear.I then took it back to the store on the 26/12/2015 and the lady told me at promenade store her employee number is *** that they need to send the shoes away to head office and she gave a slip that said i will have feed back by the 31/12/2015. It got to the 11th January 2016 and i still got no feed back i went back to store on the 11th and the manager said they still waiting on feed back from the head office as i explained to MANAGER that im disgusted in the service of Truworths and i either want my MONEY BACK OR THEY NEED TO EXCHANGE IT,she also refused to help me because she need to wait on head office for feed back.Two days later i received a call from a Meagan saying that the shoes was returned to store and that the product is not a Manufacturing problem,I REFUSE TO GET THAT SHOES FROM THE STORE I WANT MY MONEY BACK,ACCORDING TO POLICY IF A CUSTOMER IS NOT HAPPY YOU MAY RETURN THE PRODUCT WITH A SLIP.HOPE TO GET THIS RESOLVED ASAP.Rowdene - [Email Removed]
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. It is the odd exception where an item may fall short of this standard. In these instances, our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which is returned within six months from the date of purchase, provided that valid proof of purchase is presented and all other criteria of this policy are met.
We have liaised with our Quality Assurance department in this regard and were informed that scuffing is not due to a manufacturing fault, thus a return could not be authorized.
We acknowledge that you are not happy with the outcome of your query, however wish to assure you that this matter was handled in line with our policy for such returns and we therefore trust that you will be able to perceive and accept our stance in this regard.
Kind regards,
Lynn
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set. It is the odd exception where an item may fall short of this standard. In these instances, our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which is returned within six months from the date of purchase, provided that valid proof of purchase is presented and all other criteria of this policy are met.
We have liaised with our Quality Assurance department in this regard and were informed that scuffing is not due to a manufacturing fault, thus a return could not be authorized.
We acknowledge that you are not happy with the outcome of your query, however wish to assure you that this matter was handled in line with our policy for such returns and we therefore trust that you will be able to perceive and accept our stance in this regard.
Kind regards,
Lynn