USELESS SERVICES

During the first week of December 2018 I went to Standard Bank to pay my account. It should be mentioned that I pay my account every month by making a direct deposit into Truworth's Standard Bank account. I then got a notification from Truworths that my account was not settled. I immediately went to get my proof of payment to send to Truwortths. i then noted that the teller at Standard Bank had typed the wrong reference number. I notified Standard Bank of this and they advised that they would sort out the problem. I also sent Truworths emails with the POP. I never get feedback. I then called the call center every time I have to speak to a different consultant and nobody can assist me to allocate my payment to the correct account. Truworths has alleged that they do not receive my emails. Its been 3 weeks later and the problem has still not be sorted out. Al that is required is that the account department to credit the amount which was paid into the wrong account and credit my account. The service has been extremely bad. and most unhelpful. I am rather considering to boycott Truworths.