Useless service from their head office!!!!

I have been emailing services@truworths since April this year. I have been retrenched and needing to make a payment plan until everything comes right. I have recieved 3 responses from them and each time its completely different. I have recieved sms saying I've been handed over, I recieved smses and emails from vvm and Blake and ass saying I'm going to be getting a negative rating etc. Yet truworths acknowledged receipt of my section 189 and payment I made but do not reply to anything else. In a time when people lose their jobs because of lockdown truworths ignores their customers. Every email I did recieve from them starts off " we apologise for the delay in response... because of covid 19 regulations", yet they still hand me over and don't bother responding. Pathetic. And I know I won't get a response from them, they too busy handing customers over.