DL
Dorothy L
1 reviews | Active since Feb 2016
26 Feb 2016, 09:37
Useless or no Service from Truworths Fashion Deliv
I placed an order for a garment on 22/02/2016, my account was billed and i was promissed delivery within 3 to 4 working days, the call centre gave me 4 numbers to phone to speak to the fashion delivery department, but to no avail, the phones were just ringing, nobody bothered to answer the phone, the numbers were, ***, ***,*** and ***, i am dissapointed and will never use fashion delivery again
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Truworths's replyOfficial
02 Mar 2016, 17:32Hello Dorothy1@,
Thank you for your post.
The service described in your post is certainly not the level of service we strive to provide our customers. We were truly concerned to read of your experience and therefore we have brought your concerns to the attention of our Customer Service Manager to investigate and address this matter.
Following our telephonic conversation you informed us that your order was delivered to your preferred address on 26 February 2016.
We wish to once again apologize for any inconvenience or frustration caused and trust that the attention afforded to query has re-assured you of your value to our company.
We hope to see you online or in our stores again soon!
Fashionably yours,
Lynn
Thank you for your post.
The service described in your post is certainly not the level of service we strive to provide our customers. We were truly concerned to read of your experience and therefore we have brought your concerns to the attention of our Customer Service Manager to investigate and address this matter.
Following our telephonic conversation you informed us that your order was delivered to your preferred address on 26 February 2016.
We wish to once again apologize for any inconvenience or frustration caused and trust that the attention afforded to query has re-assured you of your value to our company.
We hope to see you online or in our stores again soon!
Fashionably yours,
Lynn
Truworths's reply02 Mar 2016, 17:32
Official
Hello Dorothy1@,
Thank you for your post.
The service described in your post is certainly not the level of service we strive to provide our customers. We were truly concerned to read of your experience and therefore we have brought your concerns to the attention of our Customer Service Manager to investigate and address this matter.
Following our telephonic conversation you informed us that your order was delivered to your preferred address on 26 February 2016.
We wish to once again apologize for any inconvenience or frustration caused and trust that the attention afforded to query has re-assured you of your value to our company.
We hope to see you online or in our stores again soon!
Fashionably yours,
Lynn
Thank you for your post.
The service described in your post is certainly not the level of service we strive to provide our customers. We were truly concerned to read of your experience and therefore we have brought your concerns to the attention of our Customer Service Manager to investigate and address this matter.
Following our telephonic conversation you informed us that your order was delivered to your preferred address on 26 February 2016.
We wish to once again apologize for any inconvenience or frustration caused and trust that the attention afforded to query has re-assured you of your value to our company.
We hope to see you online or in our stores again soon!
Fashionably yours,
Lynn