1 reviews | Active since Mar 2015
Useless management
<p>I went to truworths Ulundi to look for a dress for a wedding next weekend. I do not have an account so i cant order the dress. I asked the lady (Nokwethemba) to check Vryheid branch, call and ask them to set it aside for me till the 18/04/2017. Nokwethemba explained the process that a set aside is only for 2 days, but i desperately need that dress and insisted she make the call. She spoke to the manager on my behalf for this special request and explained the importance of that dress and was told No! As a potential new client im very annoyed and think its pathetic and unfair that i wasnt given the benefit of the doubt by the manager of Vryheid branch. Now im forced to spend R775.00 on a dress that doesnt fit me. I was thinking of opening an account but rest assured i will never set foot in truworths ever. <br /> Thank you Nokwethemba for at least trying to help me.</p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and whilst we confirm that set asides are ordinarily only allowed for two days, we believe that the manager could have handled this matter in a more proficient manner.
Following your telephonic conversation with our consultant, we once again sincerely apologize for your experience and confirm that we have raised your concerns with the relevant Area Manager to ensure a more efficient service in future.
We thank you once again for letting us know of this and trust that the attention afforded to your query has re-assured you of your value to us and we sincerely hope to see you in our stores again soon.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and whilst we confirm that set asides are ordinarily only allowed for two days, we believe that the manager could have handled this matter in a more proficient manner.
Following your telephonic conversation with our consultant, we once again sincerely apologize for your experience and confirm that we have raised your concerns with the relevant Area Manager to ensure a more efficient service in future.
We thank you once again for letting us know of this and trust that the attention afforded to your query has re-assured you of your value to us and we sincerely hope to see you in our stores again soon.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and whilst we confirm that set asides are ordinarily only allowed for two days, we believe that the manager could have handled this matter in a more proficient manner.
Following your telephonic conversation with our consultant, we once again sincerely apologize for your experience and confirm that we have raised your concerns with the relevant Area Manager to ensure a more efficient service in future.
We thank you once again for letting us know of this and trust that the attention afforded to your query has re-assured you of your value to us and we sincerely hope to see you in our stores again soon.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and whilst we confirm that set asides are ordinarily only allowed for two days, we believe that the manager could have handled this matter in a more proficient manner.
Following your telephonic conversation with our consultant, we once again sincerely apologize for your experience and confirm that we have raised your concerns with the relevant Area Manager to ensure a more efficient service in future.
We thank you once again for letting us know of this and trust that the attention afforded to your query has re-assured you of your value to us and we sincerely hope to see you in our stores again soon.
Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.
Kind regards,
Truworths Online Team