1 reviews | Active since Jul 2012
useless in calculating
You can never pay your account in advance. Installment of R90 - paid by eft of R200 beginning of March as well as R90 cash in store. Got a call from a very arrogant and rude person, celeste, on Easter Monday at 15h41 - my account is in arrears as I didn't make a payment beginning of April - explained and she could see the payments made - still insisted my account is in arrears. Phoned customer service on Tuesday 11th - 3 times - eventually somebody saw the light and apologized and confirmed that the INTEREST charged would be reversed. I wanted statements sent to my email and requested this by email. To date nothing!!! While sending the email I noticed that in 2015 I had the very same complaint about being in advance. NEVER PAY MORE THAN YOU SHOULD
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Truworths Customer Service
We have attempted to contact you and we have been unsuccessful. Your extra payment never processed as a pre-payment as it was done electronically.
Your account was re-adjusted and corrected and is currently up to date.
Thank you for bringing this matter to our attention and kindly let us know if you require any further assistance.
Regards
Tania Truworths Customer Service
We have attempted to contact you and we have been unsuccessful. Your extra payment never processed as a pre-payment as it was done electronically.
Your account was re-adjusted and corrected and is currently up to date.
Thank you for bringing this matter to our attention and kindly let us know if you require any further assistance.
Regards
Tania Truworths Customer Service