1 reviews | Active since Nov 2015
useless and rude agents
<p>i received a call from an agent stating that i owe some amount. i informed the aforesaid agent that i had written an email requesting banking details so i can pay the outstanding amount, just the day prior and was still awaiting feedback. i then asked her to forward me banking datails such that i can make the payment right there and then. she stated that she does not have the banking details. to my surprise, she then became rude and demanded that i give her the exact time i would be making the payment. i see no reason for such behaviour seeing that i made an initiative to request for the amount and banking details a day before the call was made. next time you send me an agent to request for payment, it would be best that they have banking details to forward. **then she made some stupid note regarding that call which was something i never said. this was confirmed by the call i later received on the 4/7/2016. with that said, kindly send me your banking details and please close my account as per requested previously. this is just pathetic. please as well advise on how one may obtain the recorded conversation (i believe it was friday 1/7/2016 with some rude lady who sounded indian)</p>
Thank you for your post and informing us of this matter.
We have reviewed your account and can verify that your account is currently being handled by Munnik Basson Da Gama (MBD) to do collections on our behalf. This being said we mandate all our staff and those affiliated to us to uphold our high service standard with each and every interaction with our customers.
We have therefore escalated your concerns to the relevant manager at MBD to investigate your concerns and take the appropriate action to ensure continuity in our service standard. The manager will further be in contact with you to discuss this matter and also to apologize for your experience.
Whilst we are unable to provide you with the requested banking details we can verify that an email containing steps to make payment via Electronic Funds Transfer (eft) was emailed to you on 06 July 2016 and you confirmed receipt thereof during our telephonic conversation.
We once again apologize for any inconvenience or frustration caused and truly hope that the attention afforded to your query has re-assured you of your value to our company and that you will reconsider closing your account with us.
Yours in service,
Truworths Online Team
Thank you for your post and informing us of this matter.
We have reviewed your account and can verify that your account is currently being handled by Munnik Basson Da Gama (MBD) to do collections on our behalf. This being said we mandate all our staff and those affiliated to us to uphold our high service standard with each and every interaction with our customers.
We have therefore escalated your concerns to the relevant manager at MBD to investigate your concerns and take the appropriate action to ensure continuity in our service standard. The manager will further be in contact with you to discuss this matter and also to apologize for your experience.
Whilst we are unable to provide you with the requested banking details we can verify that an email containing steps to make payment via Electronic Funds Transfer (eft) was emailed to you on 06 July 2016 and you confirmed receipt thereof during our telephonic conversation.
We once again apologize for any inconvenience or frustration caused and truly hope that the attention afforded to your query has re-assured you of your value to our company and that you will reconsider closing your account with us.
Yours in service,
Truworths Online Team