useless

Awful experience with Truworths. Closing my account. I had made payment on 31st of May already, the amount went into my old truworths account as i was not told i would have a new account number if the account was re-opened. I reported the issue immediately, was requested proof of payment and delivered same in store in person to the manager who said thank you someone would contact me shortly (not a peep to date) thereafter i was harassed by sms email telephone, they just now must come to my door to ask for an amount i have already paid. I contacted them to advise again that they need to allocate the payment correctly on several occasions since may, we are now in July. Customer care confirms being in possession of my proof of payment. They go as far as confirming having received it twice and requesting both old and new account number which i also have provided yet to date they fail to make the payment but continue to call me and negatively affect my credit score. Clearly over and above sending them my proof of payment, going into store to give them my proof of payment and calling them, they still require that i go in person to their account department and make the allocation my damn self cos they are THAT useless!!!!!!!!