used clothing bought at Truworths

I purchased a pair of exercise tights at your Waterfront store which was on sale for 260.00.on my credit card. The label on the set of tights was tacky and the set of tights was not held together as a new item when I purchased it. A day after I gifted the tights, it was returned to me and I was asked if the tights were worn as it was full of hair on the inside and the there was pilling especially the crotch area. I called the store and spoke to a gentleman on the 6th September who stated that the manager will call me. Khanye, the store manager, called me the same day and stated that she will discuss with area manager and will call me back. During my call with Khanye I disclosed that I purchased it with a card and do not have the slip. She did not call me back on the 6th and I visited the waterfront store during lunchtime on the 9th and was told Khanye was on lunch. The sales assistant at the sales desk called someone to assist me and she asked me if had inspected this item before I bought it...of course I did not check the item for defects , nor for hair. The lady I dealt with refused to give me her name when I asked for it. I asked her if she can look up the invoice, she did not answer me on that, she only stated the return policy. I can accept that I do not have the invoice anymore nor a label. Should the staff not check an item when a customer returns a clothing item? She kept on saying this item was worn, which I knew after it was returned to me. She would not accept that Truworths has sold me a used item of clothing. According to the store assistant I dealt with, I was not consistent as I told them the item was for a family member and then I mentioned my mother!! Is my mother not a family member? She advised me that I could give it away to someone. I left the item in store as I did not want it. I am certain that the staff I dealt with at the store did not inform the store manager that I was there as she did not call me back. Why would the store manager say she will discuss with area manager and then not give me feedback? The store assistant I dealt with said this is for area manager to decide, but then she made her own decision.