Urgent Resolution Required – Order No.o*** (Placed 28 November 2025)

writing to express my deep dissatisfaction regarding my online order placed on 28 November 2025 (Order No.o***). Despite full payment being processed, the order remains incomplete as of today. The absence of clear communication and accountability is unacceptable. Key Issues • Non delivery of items: Several items have still not been delivered, yet my account has been invoiced in full. • Incorrect deliveries: Parcels received contain wrong sizes and the order remains partial. • Failure to communicate and coordinate: No proactive updates or delivery coordination were provided, contrary to your stated delivery commitment (5–7 working days). This conduct violates my rights under the Consumer Protection Act, including the right to timely delivery, accurate billing, and clear communication. Truworths’ Mission/Purpose and Values (Contradicted by Current Conduct) Truworths’ integrated report defines its purpose as providing exclusive, aspirational fashion to youthful, fashionable customers through visually appealing real and virtual retail emporiums, staffed by passionate and knowledgeable team members, offering ranges of superb quality and intrinsic value. Your values emphasise customer value creation, sound governance, and accountable stakeholder engagement. The service failures on this order directly contradict these commitments. Sources: Truworths Integrated Report (2025): Home / Our Business Philosophy and Value creating business model Immediate Action Required (within 48 hours) 1. Deliver all outstanding items in the correct sizes. 2. Provide a written explanation for delays, incorrect deliveries, and wrongful invoicing. 3. Outline corrective measures to prevent recurrence, including order reconciliation, delivery coordination, and proactive customer communication. Next Steps if Unresolved If these actions are not completed within 48 hours, I will: • File a formal complaint with the National Consumer Commission. • Escalate to the Consumer Goods and Services Ombud. • Initiate a chargeback via my bank. • Publish a detailed account of this failure on HelloPeter and other consumer platforms. Please confirm receipt of this email and provide delivery arrangements and a written response by return.