Urgent Complaint Regarding Incorrect Order Delivery - Order No. ***

I am writing to express my deep dissatisfaction with the service I have received regarding my recent online order (Order No. ***). The collection point for my order was set for PMB Midlands Mall, but to my utmost disappointment, one of the items delivered was incorrect and not what I had originally ordered.

After bringing this matter to your attention, I was assured that the correct item would be sourced from Durban and delivered to the Church Street branch, as per my request. However, to date, I have received no further communication or updates from your team regarding the status of the delivery.

This lack of responsiveness and follow-up has left me in a frustrating position where I am expected to pay for an item that I never received. I find this service unacceptable and far below the standard of professionalism and customer care I expected from Truworths.

I kindly request that this issue be resolved as a matter of urgency. Please provide me with:

Confirmation of the status of the correct item.

A clear and specific timeline for when I can expect the delivery.

An explanation for the breakdown in communication from your team.

Your immediate attention to this matter would be greatly appreciated. I trust that Truworths values its customers and will take the necessary steps to resolve this issue promptly.