Upset

I'm so sick of the miss information that is given. I have been with you guys for a long time . And with our busy time schedules and covid a would have thought things will be easy for the clients. I changed my number and now because of that I can not do online shopping I first have to go into the store with my ID and card. Really can that not have me emailing it to them this is the 21 century or do you guys just like sitting and having the clients do all the work .